Only about 4% of customers who leave or threaten to leave are enticed to stay by accepting a promo, down from the average of 20% prior to now. The typical level of inauspicious calls ranges from 10% to 20%, however the pandemic made buyer experience statistics worse. Making a better working environment in your agents will create a superb environment on your prospects. Nearly 70% of consumers are irritated when their name is transferred from one department to a different. It might come as no surprise, then, that lots of your customers, who are already in a annoying state of affairs and need help, may turn into offended during an interplay.
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